Accessibility Commitment for Waste Collection Brompton Users

Waste Collection Brompton is committed to providing a digital experience that is accessible, inclusive, and easy to use for all residents, businesses, and visitors in the Brompton area. Our goal is to ensure that everyone can access information about waste collection, recycling, bulky item removal, and related services without barriers, regardless of technology, ability, or personal circumstances.

Our Accessibility Standards

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines are internationally recognised best practice for creating content that is more accessible for people with disabilities, including users with visual, hearing, cognitive, and motor impairments. By following WCAG 2.1 AA, we work to make information about waste collection in Brompton clear, perceivable, and operable for as many people as possible.

As part of this commitment, we regularly review our website design, structure, and content. This helps us support residents of Brompton who rely on assistive technologies, and ensures that core information about waste and recycling services remains available, understandable, and easy to navigate.

Screen-Reader Compatibility

Our website is designed to support people who use screen readers and other assistive tools. We use clear and descriptive headings, plain language, and meaningful text labels for navigation elements and forms related to waste collection services in Brompton. Images that provide important information are given text descriptions so that users who cannot see them can still access the relevant content.

Where possible, we avoid presenting essential information only in image or graphical form. Key details about collection days, service changes, and contact information are provided in text, so that users of screen readers can easily hear or otherwise perceive the information.

Keyboard Navigation

Our site can be navigated using only a keyboard, without a mouse or trackpad. This is important for many users, including those with motor or visual impairments. You should be able to move through the main navigation, service details, and forms by using common keys such as Tab, Shift and Tab, Enter, and the arrow keys.

We work to maintain a logical focus order so that you can move from one section to the next in a predictable way when exploring information about waste collection in Brompton. Visible focus indicators are used where possible, helping you see which element on the page is currently selected when using keyboard navigation.

Ongoing Improvements

Accessibility is an ongoing process. While we strive to achieve and maintain WCAG 2.1 AA standards, we recognise that some content or legacy features may not yet be fully optimised. We are continually reviewing and improving our digital services for the Brompton area so that more people can access waste collection information independently and confidently.

As we update our website and introduce new features, we aim to build accessibility into our design and development processes. This includes testing with assistive technologies where feasible and responding to feedback from people who use our services in different ways.

Contact for Accessibility Support and Feedback

If you experience any difficulty using our website, or if any part of our waste collection information in Brompton is not accessible to you, we want to know. Your feedback helps us identify issues and prioritise improvements.

You can contact us with accessibility questions, to request information in an alternative format, or to report an accessibility problem by using our standard customer service telephone number or email address. When you contact us, please include details of the page you were using, what you were trying to do, and the type of assistive technology or device you were using if applicable. We will review your request and aim to provide an accessible solution or response as quickly as we reasonably can.

We are committed to ensuring that everyone in the Waste Collection Brompton area can access essential service information and use our online services with confidence and independence.